Oberoi has always placed the highest emphasis on the safety and wellbeing of their guests with exacting standards of cleanliness and hygiene
With the risks associated with COVID 19, and in keeping with World Health Organization and Ministry of Tourism guidelines, Oberoi have implemented a number of additional measures across their property in Dubai:
All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.
Sprayer with professionally identified chemicals are being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
For the safety of our guests, rooms will be sanitised after guests check out, kept vacant for 24 hours and then allocated.
Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.
Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.
Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
All supplies and materials are sanitised before being admitted into the hotel premises
A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in.
If any of the parameters for the guests or employees are not normal, a medical examination and medical assistance are provided immediately.
Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc.
Professional agencies and doctors are on standby for sanitisation of all areas should there be anyone detected with a positive sign of COVID-19.
Our cars are disinfected after each use, as is luggage, before entering the hotel.
Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined.
To ensure all standards and protocols are adhered to, each hotel has a dedicated Hygiene and Safety Manager.
As safety precaution and to ensure minimum contact during the check-in process all guests requested to share the scanned passport copies prior to their arrival.
Bureau Veritas partnership
Taking this commitment a step further, Oberoi, Dubai partnered with Bureau Veritas, the world leader in testing, inspection and certification services, to validate and review their safety and hygiene programme. Oberoi – award winning hotels continue to be the best and safest option, even more so now than ever before.
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What information Aujan may collect about you;
How Aujan will use information we collect about you;
When Aujan may use your details to contact you;
Whether Aujan will disclose your details to anyone else;
Your choices regarding the personal information you have provided to us; and
As set out above, Aujan is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information.
The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
What information will Aujan collect about me?
We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web pages may ask for different personal information.
By entering your details in the fields requested, you enable Aujan and its service providers to provide you with the services you select.
Please note that sometimes on particular web pages we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will specify further on these web pages why we are collecting your information and how we will use it. By providing the requested information you consent to Aujan’s use of this information.
When will Aujan contact me?
Aujan may contact you:
Where you have opted to receive further correspondence.
In relation to any contribution you have made to Aujan’s web site.
Will Aujan share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Aujan. However, sometimes Aujan uses third parties to process your information. Aujan will require these third parties to comply strictly with its instructions and Aujan will require that they do not use your personal information for their own business purposes.
How long will Aujan keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with Aujan’s corporate retention schedule (this is a database that defines which documents should be kept and for how long).
Where you contribute to Aujan’s web site Aujan will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
Cookies Policy – Information Aujan collects from you
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of Aujan’s web site features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits.
The information contained in this website is for general information purposes only. The information is provided by Aujan and its group companies (“Aujan”) and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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Through this website you are able to link to other websites which are not under the control of Aujan. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
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By using Aujan’s web site you agree to be bound by these terms, which shall take effect immediately on your first use of Aujan’s web site. By accessing Aujan’s web site you are deemed to consent to be bound by the terms herein. If you do not agree to be bound by all of the following terms please do not access or use this site.
Aujan may change these terms from time to time and so please make sure to check these terms regularly. Your continued use of this web site will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website. If there is any conflict between these terms and specific local terms appearing elsewhere on Aujan’s web site (including house rules) then the latter shall prevail.
Use of Aujan web site
You agree to use Aujan’s web site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Aujan’s web site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Aujan’s web site.
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Disclaimers and Limitation of Liability
Aujan’s web site content, including the information, names, images, pictures, logos and icons regarding or relating to Aujan, its products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis. To the extent permitted by UAE law, Aujan excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Aujan does not guarantee the timeliness, completeness or performance of the website or any of the content. While we try to ensure that all content provided by Aujan is correct at the time of publication no responsibility is accepted by or on behalf of Aujan for any errors, omissions or inaccurate content on the website.
Aujan shall not be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Aujan’s web site regardless of the form of action.
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If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
The failure or delay of Aujan to exercise or enforce any right in these terms does not waive Aujan’s right to enforce that right.
These terms shall be governed by and interpreted in accordance with the laws of the UAE which shall have exclusive jurisdiction over any disputes.